Patient Account Specialist, Business Office, Downtown Nashville

Heritage Medical Associates•Nashville, TN

1d•Onsite

About The Position

Audit account receivable data for all locations Must possess basic fundamentals of government managed care and commercial Insurance Maintain and daily review collection queue Collection of accounts including insurance and private pays Answer all mail/correspondence for assigned locations Assist CSR/AR with billing problems and concerns Prepare accounts for outside collection Meet with patients and physicians for review of accounts Prepare dismissal letters at physician request Establish payment plans for patients Screen accounts for collections with follow up telephone call Oversee OB pre-bill payment Obtain pre-estimates for high dollar procedures according to workflow process Work all Bankruptcy Notices Work NSF non-sufficient checks returned from bank Work assigned Phreesia schedule 2 days out assigned to you Work deceased patients accounts according to workflow process Review uninsured patient accounts and apply discounts if applicable in timely manner Achieve and surpass department collection goals

Requirements

High school or equivalent.
Collection experience
Knowledge of state laws governing collection procedure with extensive understanding of collection principals
Knowledge of Medicare &Third Party Insurance guidelines
Strong Customer Service & Telephone Etiquette Skills – Consistent skill and finesse to politely, but persistently collect payments as well as the ability to work effectively and efficiently with patients to make payment arrangements and/or collect according to specialty processes
Auditing skills
Knowledge of state and federal laws governing collection procedure with extensive understanding of collection principals
Knowledge of Medicare & Third Party Insurance guidelines
10-Key & Alpha Numeric Data Entry with speed and accuracy
Able to work productively and effectively in a fast-paced environment and meet required production standards.
General knowledge of HCPCS, CPT and ICD codes
Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment, and customer service orientation.
Must possess high degree of professionalism and adaptability
Strong organizational skills and attention to detail maintaining daily workflow processes
Effective verbal and written communications, including active listening skills and skill in presenting findings and recommendations
Strong analytical skills with skill in negotiating issues and resolving problems
Ability to make quick decisions
Ability to work with little supervision
Dependable - Follows all attendance policies; exhibits and has a history of regular attendance
Ability to operate various types of office equipment
Long periods of sitting
Ability to deal with stress
Requires moderate walking, bending, and lifting
Must be able to lift 10-15 lbs
Office environment-limited exposure to communicable diseases
No exposure to blood-borne pathogens or contaminated body fluids
Fast paced office setting

Responsibilities

Audit account receivable data for all locations
Must possess basic fundamentals of government managed care and commercial Insurance
Maintain and daily review collection queue
Collection of accounts including insurance and private pays
Answer all mail/correspondence for assigned locations
Assist CSR/AR with billing problems and concerns
Prepare accounts for outside collection
Meet with patients and physicians for review of accounts
Prepare dismissal letters at physician request
Establish payment plans for patients
Screen accounts for collections with follow up telephone call
Oversee OB pre-bill payment
Obtain pre-estimates for high dollar procedures according to workflow process
Work all Bankruptcy Notices
Work NSF non-sufficient checks returned from bank
Work assigned Phreesia schedule 2 days out assigned to you
Work deceased patients accounts according to workflow process
Review uninsured patient accounts and apply discounts if applicable in timely manner
Achieve and surpass department collection goals