Patient Account Specialist/Call Center-REMOTE

US Oncology Network • Evansville, IN

286d

About The Position

The Patient Account Specialist is responsible for account follow-up for all assigned accounts, resolving billing problems and answering patient inquiries. This role involves setting up financial arrangements as needed and using collection techniques to keep accounts receivable current, including monitoring for delinquent payments. The position supports and adheres to The US Oncology Compliance Program, including the Code of Ethics and Business Standards. The US Oncology Network is a large organization dedicated to advancing cancer care in America, supported by McKesson Corporation, and offers a competitive benefits package.

Requirements

• High school graduate or equivalent required.
• Minimum three years' experience in a medical business office setting with insurance processing and balancing responsibilities.

Responsibilities

• Performs audits of patient accounts to ensure accuracy and timely payment.
• Reviews account aging's monthly and reports inconsistencies and corrects errors as appropriate.
• Contacts patients regarding delinquent accounts and arranges mutually acceptable payment schedules.
• Follows up on insurance billing to ensure timely receipt of payments.
• Receives and resolves patient billing complaints and questions; initiates adjustments as necessary.
• Performs reconciliation of refund accounts; attaches documentation and forwards to supervisor to process refund checks.
• Identifies problems on accounts and follows through to conclusion.
• Responds to insurance companies requests for information in a prompt and professional manner.
• Makes appropriate financial arrangements for payment of patient accounts; follows up to determine if payment arrangements are being met.
• Reviews EOBs to ensure proper reimbursement of claims and reports any problems to supervisor.
• Resubmits insurance claims within 72 hours of receipt.
• Works closely with collection agency to assure that they receive updated information on accounts as necessary.
• Prepares write-off requests with appropriate documentation and submits to supervisor.
• Processes insurance/patient correspondence, including denial follow-up within 48 hours of receipt.
• Maintains confidentiality regarding patient account status and the financial affairs of clinic/corporation.

Benefits

• Medical Health Care
• Dental Care
• Vision Plan
• 401-K with a matching component
• Life Insurance
• Short-term and Long-term disability
• Wellness & Perks Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED