The position is responsible for the accurate collection and record-keeping of payments received for services rendered. The individual may also verify insurance as part of their duties. This role requires adherence to the applicable OneCHRISTUS Competencies, which include being a Leader of Self, Leader of Others, or Leader of Leaders. The employee will be tasked with processing charge tickets as patients exit the facility, ensuring that all tickets are reviewed and coded for accuracy and completeness. They will determine appropriate fees for services rendered, calculate totals, collect the appropriate amount from patients, and properly record this information. Additionally, the role involves maintaining appropriate levels of cash, balancing the cash drawer per company procedure, and ensuring that daily input of coding matches actual money or deposits. The employee may also be required to enter charge information into an online entry program and participate with other staff to follow up on accounts until they are settled or turned over for collection, all while adhering to the collections policies. The position may involve referring patients to supervisors or Accounts Receivable representatives for clarification on accounts and payment terms, operating and maintaining credit and collection equipment, assisting with coding and error resolution, and educating patients about their insurance plans. The employee will also maintain files with referral slips, insurance, and insurance waivers, and may assist in the referral process. Compliance with HIPAA guidelines is essential to prevent unauthorized disclosure of Protected Health Information (PHI), and maintaining strict confidentiality is a must. Effective oral and written communication skills are necessary to convey ideas clearly and positively, in line with the CHRISTUS Mission. The employee is expected to maintain established CHRISTUS policies, procedures, objectives, quality assurance, safety, environmental, and infection control standards.