Patient Account Resolution Specialist

Full-time - Entry Level

Onsite - Harrisburg, PA

10,001+ employees

Rental and Leasing Services

About the position

The Patient Account Resolution Specialist at Apria Healthcare plays a crucial role in enhancing patient experiences by providing exceptional customer service and support. This position focuses on resolving patient account issues, ensuring compliance with health insurance requirements, and fostering positive relationships with patients and healthcare providers. The specialist is expected to proactively address patient needs, support field teams, and contribute to a culture of empathy and care within the organization.

Responsibilities

• Provide excellent customer service and product information to patients and providers.
• Evangelize customers and turn disgruntled patients into advocates.
• Support field teams by delivering timely feedback to enhance patient experiences.
• Identify and address common complaints by flagging trends and recommending preventative measures.
• Create a better patient experience through proactive engagement.
• Champion employee experience and drive company culture initiatives.
• Support the development and implementation of employee programs that align with company values.
• Review new and recurring patient accounts to obtain necessary documentation for billing.
• Research and secure required information from customers to ensure coverage of equipment.
• Manage relationships with field leadership, referrals, and patients to drive account resolution.
• Evaluate documentation for compliance with relevant standards and regulations.
• Perform follow-up to achieve timely reimbursement.

Requirements

• High school degree or equivalent.
• 3-5 years' experience in healthcare or health insurance industry.
• Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, and Word.
• Strong English language skills (reading, writing, verbal).
• Intermediate level mathematical proficiency.

Nice-to-haves

• Experience in customer service within the healthcare sector.
• Familiarity with health insurance processes and documentation requirements.

Benefits

• Medical, dental, and vision insurance available on the first working day.
• 401(k) eligibility after one year of service.
• Employee stock purchase plan.
• Tuition reimbursement.