Patient Account Resolution Specialist

Full-time

Onsite

10,001+ employees

Rental and Leasing Services

About the position

The Patient Account Resolution Specialist at Apria Healthcare plays a crucial role in providing exceptional customer service and support to patients and healthcare providers. This position focuses on resolving patient account issues, ensuring compliance with health insurance requirements, and enhancing the overall patient experience. The specialist will work collaboratively with various teams to address patient needs and improve service delivery, all while embodying the company's mission to improve the quality of life for patients at home.

Responsibilities

• Provide excellent customer service and product information to patients and providers.
• Evangelize customers and turn disgruntled patients into fans.
• Support Field teams, Operations, and Sales by delivering timely feedback.
• Critically problem-solve common complaints and recommend preventative measures.
• Proactively create a better patient experience.
• Champion the employee experience and drive company culture.
• Support the development and implementation of employee programs.
• Review new and recurring patient accounts for necessary documentation.
• Research and secure required information for equipment coverage.
• Manage relationships with field leadership, referrals, and patients.
• Evaluate documentation for compliance with standards and regulations.
• Perform follow-up to achieve timely reimbursement.

Requirements

• High school degree or equivalent.
• 3-5 years' experience in healthcare/health insurance industry.
• Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word.
• Intermediate level mathematical proficiency.

Nice-to-haves

• Strong ability to understand, interpret and develop spreadsheet data.

Benefits

• Medical, dental, and vision insurance, available on first working day.
• 401(k), eligibility after one year of service.
• Employee stock purchase plan.
• Tuition reimbursement.