Patient Account Resolution Specialist

Full-time

Onsite

10,001+ employees

Rental and Leasing Services

About the position

The Individual Contributor at Owens & Minor plays a crucial role in providing exceptional customer service and product information to patients and healthcare providers. This position focuses on creating a positive, patient-centric environment by addressing patient needs, resolving complaints, and supporting the development of employee programs that align with the company's core values. The role emphasizes effective communication, collaboration, and proactive problem-solving to enhance patient experiences and foster a supportive workplace culture.

Responsibilities

• Provide excellent customer service and product information to patients and providers.
• Evangelize customers and turn disgruntled patients into fans.
• Support Field teams, Operations, and Sales by delivering timely feedback.
• Critically problem-solve common complaints and recommend preventative measures.
• Proactively create a better patient experience.
• Champion the employee experience and drive company culture.
• Support the development and implementation of employee programs.
• Review new and recurring patient accounts for necessary documentation.
• Research and secure required information from customers for insurance coverage.
• Manage relationships with field leadership, referrals, and patients.
• Evaluate documentation for compliance with standards and regulations.
• Perform follow-up to achieve timely reimbursement.

Requirements

• High school degree or equivalent.
• 3-5 years' experience in healthcare/health insurance industry.
• Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word.
• Strong English language skills (reading, writing, verbal).
• Intermediate level mathematical proficiency.

Nice-to-haves

• Experience in customer service within the healthcare sector.
• Knowledge of health insurance processes and documentation requirements.

Benefits

• Medical, dental, and vision insurance available on first working day.
• 401(k) eligibility after one year of service.
• Employee stock purchase plan.
• Tuition reimbursement.