The Patient Account Resolution Specialist - OtB will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include: Evangelize our customers and turn our disgruntled patients into our biggest fans. Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences. Critically problem-solve complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures. Proactively create a better patient experience. Be a champion of the employee experience and drive our unique company culture. Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.