Patient Account Representative -Onsite

Guidehouse•Ventura, CA

55d•$38,000 - $63,000•Hybrid

About The Position

Greet patients and guests presenting to hospital business office. Assist patients with questions related to account processing, insurance coverage and resolution of patient liability. Sort and distribute incoming business office mail. Distinguish and triage types of correspondence and scan into system. Complete all assigned projects in a timely manner. Complete all Process business-related requests and correspondence from patients and insurance companies. Complete all assigned projects in a timely manner. Assist client and patients in all requested tasks. Communicate to Guidehouse management areas of concern or areas of improvement. Research and respond to all patient inquiries received by telephone and mail. Post payments to patient accounts. Update patient demographic information Customer Service Sort Mail Process Correspondence Cash Posting Scanning This position is in office at Ventura, CA Business office and three days from home.

Requirements

High School Diploma/GED
0-2+ years relevant experience within healthcare, insurance, business office and/or revenue cycle operations.

Nice To Haves

1+ year's medical provider billing or hospital billing experience working with insurance communications.
Hospital or EOB claims emphasis
PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.
Ability to initiate and follow through on projects and work independently with minimal supervision required.
Experience with EPIC

Responsibilities

Greet patients and guests presenting to hospital business office.
Assist patients with questions related to account processing, insurance coverage and resolution of patient liability.
Sort and distribute incoming business office mail.
Distinguish and triage types of correspondence and scan into system.
Complete all assigned projects in a timely manner.
Complete all Process business-related requests and correspondence from patients and insurance companies.
Assist client and patients in all requested tasks.
Communicate to Guidehouse management areas of concern or areas of improvement.
Research and respond to all patient inquiries received by telephone and mail.
Post payments to patient accounts.
Update patient demographic information
Customer Service
Sort Mail
Process Correspondence
Cash Posting
Scanning

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program