Patient Account Representative FT

Exceptional Healthcare Inc. • Dallas, TX

1d

About The Position

As a Patient Account Representative, you'll be a guiding force behind efficient patient billing and account management. Your responsibilities will span the entire account lifecycle - from processing claims and collecting payments to resolving issues and addressing patient inquiries with empathy and clarity. Day-to-day, you'll leverage your expertise to: - Process and manage patient claims accurately and efficiently - Collect payments, negotiate overdue balances, and assist with repayment structures - Generate bills and explain insurance benefits to patients - Resolve account-related issues promptly with patients and insurance companies More than just a financial coordinator, you'll be a trusted advisor, guiding patients through the often-complex realm of healthcare finances. Join our team and make a tangible difference in patients' lives. Why work for Us? We are on the cutting edge of the micro hospital trend in health care, a combination of ER, diagnostic and inpatient services that brings large health care services to the communities it serves. We are a smaller and more agile organization. You aren't just a number. We value our employees and treat them accordingly.

Requirements

• A High School Diploma or GED and relevant experience in medical billing, collections and customer service.
• Computer proficiency with EMRs and Microsoft Office Suite - Excel, Word, Outlook
• Strong understanding of insurance reimbursement procedures and revenue cycle process
• Good analytical skills and a firm grasp of calculations and medical terminology
• Exceptional verbal and written communication abilities (English a must; Spanish a plus)
• Ability to work well independently with limited supervision
• Time management and organization to juggle multiple accounts
• Willingness to work claims, appeals and denials to positive outcomes (40-50 accounts per day)
• Communicate to leadership management areas of concern or areas of improvement
• Update patient demographic information and initiate account adjustments
• Ability to work for extended periods of time on a computer

Nice To Haves

• Exceptional verbal and written communication abilities (English a must; Spanish a plus)

Responsibilities

• Process and manage patient claims accurately and efficiently
• Collect payments, negotiate overdue balances, and assist with repayment structures
• Generate bills and explain insurance benefits to patients
• Resolve account-related issues promptly with patients and insurance companies
• Work claims, appeals and denials to positive outcomes (40-50 accounts per day)
• Communicate to leadership management areas of concern or areas of improvement
• Update patient demographic information and initiate account adjustments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees