Patient Account Representative- AZ - Multispecialty Clinic

Midwestern University • Glendale, AZ

31d • Onsite

About The Position

The Patient Account Representative is one of a team of Patient Account Representatives who are responsible for performing a variety of front office procedures. The position reports to the Manager of Patient Accounts for the Midwestern University Multispecialty Clinic.

Requirements

• High school diploma or GED and a minimum of 2 years experience working in a healthcare setting required.
• Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor, be detail oriented and promote a welcoming atmosphere is essential.
• Computer proficiency in MS Office (Word, Excel, Outlook) is needed.
• Experience using medical practice management softwares is required.
• The position requires strict compliance with all policies and procedures
• This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively
• This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance.

Responsibilities

• Greet and direct patients and visitors
• Perform registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures.
• Calculate and collect patient liability according to verification of insurance benefits and expected reimbursement.
• Explain and provide financial policies and available resources for alternative payment arrangements to patients and their families.
• Enter payments in practice management system and perform daily payment reconciliation in timely and accurate manner including balanced of cash drawer.
• Answering phones including scheduling appointments, taking messages, routing calls to departments, and answering general inquires.
• Schedule appointments accurately and complete pre-registration processes including insurance verification, and identification of POS collection amounts.
• Make appointments from calls and orders work queues
• Reschedule and cancel appointments and communicate as needed with patients/families and providers/clinics.
• Coordinate multiple appointments
• Provide positive patient interactions when speaking with patients, care providers, and others while on phones and in clinic.
• Provide instructions prior to appointment as directed by service department
• Provide directions/maps, and parking instructions
• Secure demographics, guardian and emergency contacts, guarantor, and insurance coverage information.
• Verify insurance eligibility and benefits when necessary.
• Update demographics when patient information changes.
• Request and enter referral information when necessary.
• Notify patients of co-payments, deductibles, co-insurance and collect outstanding balances during scheduling process when appropriate.
• Follow state and federal regulations related to healthcare.
• Other duties may be assigned

Benefits

• We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance.
• We offer flexible spending accounts including healthcare reimbursement and child/dependent care account.
• We offer a work life balance with competitive time off package including paid holiday's, sick/flex days, personal days and vacation days.
• We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.
• Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED