Patient Account Representative

Acadia Healthcare Inc.•Wilmington, NC

41d•Onsite

About The Position

The Wilmington Treatment Center is currently looking for a Patient Account Representative for our Wilmington, NC office. This is a responsible job which requires the performance of a variety of tasks, including the understanding of third-party reimbursement requirements, insurance verifications, and collections. Our ideal candidate must have good communication and administrative skills to work with facility staff, patients, and their families, third party personnel, and referral sources. This position works under the direct supervision of the Business Office Director. For the 5th consecutive year, Wilmington Treatment Center has been recognized by Newsweek magazine as one of the best Addiction Treatment Centers in the US. We are North Carolina's premier substance abuse recovery hospital and rehabilitation center located in the beachside community of Wilmington, NC. What began as a 22 bed hospital on one campus in 1984 has grown into a 260 bed hospital spanning 3 campuses - and we are still growing! We are a team of professionals dedicated to helping our patients begin their recovery from the disease of addiction. Even though we are growing, we still maintain that feeling of a close-knit community. We offer a fantastic comprehensive benefit package, a great team of co-workers as well as the opportunity to make a difference in the lives of those we serve.

Requirements

High school graduate/GED required. College degree in finance preferred.
Certified Patient Account Specialist Certification and/or Certified Healthcare Collector Certification preferred
A minimum of 2 years' business office experience.
Previous experience in a business office within a hospital environment preferred or transferable skills from other fields
Previous experience in a business office within a substance abuse and/or psychiatric hospital preferred.
Must have an acceptable background check and credit report
A minimum of 2 years' experience with 3rd party billing and collection experience
Excellent verbal and written communication skills
Ability to work with male and female, adult (18-over) substance abuse/dually diagnosed population

Nice To Haves

College degree in finance preferred.
Certified Patient Account Specialist Certification and/or Certified Healthcare Collector Certification preferred
Previous experience in a business office within a hospital environment preferred or transferable skills from other fields
Previous experience in a business office within a substance abuse and/or psychiatric hospital preferred.

Responsibilities

Completes insurance verification for patients accurately and within 20 minutes of notification
Accurately posts payments to patient accounts daily.
Completes adjustments accurately based on payments and information received
Processes all mail and related correspondence within 72 hours of receipt.
Maintains collection notes for assigned accounts in a clear and concise manner.
Performs timely follow up with insurance company and/or responsible party and continuing until account is resolved to a zero balance while properly documenting account.
Keeps Business Office Director informed of any problem areas i.e. trends in payment practices of insurance companies and private accounts.
All other duties as assigned

Benefits

UMR Health Insurance (3 plans to choose from, eligible after 30 days of employment)
Delta Dental (2 plans to choose from)
VSP Vision Insurance
Paid life and AD&D insurance
401k with a matching contribution
Paid Vacation/Sick/Extended Sick/Personal/Holiday time
Paid Short term
Long term disability
License/certification renewal and CEU reimbursement
Free meals
Employee Discount program
Employee Fun events
Annual performance review and Merit increase review
Salary increases for obtaining education degrees, professional certification and/or licensure (based on program of study/field of certification and licensure)
License/Certification renewal and CEU reimbursement