Patient Account Representative - Credit / Provider Level Balance
About The Position
Join the Patient Financial Services , Insurance Credit/PLB team as a full-time Patient Account Representative . Location: The VIC (18110 SE 34th Street – Vancouver, WA 98683) Compensation: generally between $22.25-$$26.65 and placement in the range depends on an evaluation of experience. Schedule: Monday through Friday, 8:00a-4:30p. The Patient Account Representative team has the potential for off-site work after successful completion of training and meeting the requirements for working off-site. This requires an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps). Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas, is an essential function of all positions at the Clinic. The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job. We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE. Contact your Recruiter for full information. Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.
Requirements
- High school diploma or equivalent.
- One-year minimum experience in health care accounting in a medical office required.
- Keyboarding minimum 40 wpm.
- Accurate 10 key by touch.
Nice To Haves
- Experience with private billing and collections regulations preferred.
- Experience with government, commercial, and third-party insurance contract practices and PLB processing procedures preferred.
Responsibilities
- Thoroughly and timely work credit and PLB records in work queues as defined by policies and procedures.
- Present unresolved concerns to Supervisor for resolution immediately with related documentation.
- Document account activity accurately and promptly during or immediately following each processed encounter.
- Responsible for the accurate and timely submission of credits
- Responsible for the analysis and necessary corrections of patient accounts as it pertains to refunds; posting errors; reversal of adjustments.
- Responsible for maintaining work queues .
- Responsible for telephone and/or written correspondence with insurance companies for refunds.
- Responsible for correctly identifying and updating various types of insurance entry information.
- Maintain basic understanding and knowledge of health insurance plans, policies and procedures.
- Make suggestions on improving Clinic procedures to improve billing accuracy and collections.
Benefits
- medical
- dental
- vision
- life insurance
- AD&D
- long term disability
- health savings account
- flexible spending account
- employee assistance program
- multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
- 401k retirement plan
- employer matching contribution up to 4%
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
