Patient Account Representative - Infectious Diseases Clinic

OU Health•Oklahoma City, OK

About The Position

General Description: Under general supervision, may participate in any or all aspects of the patient processing and accounts receivable functions of the organization including billing, charge entry, collection, registration, scheduling, follow-up, coding, and payment posting.

Requirements

High School Diploma or GED required.
0-3 years of experience in Medical Billing, Medical Collections, Medical Billing Systems (IDX or other billing system) required.
Attention to detail
Good verbal and written communication skills
Proficient with the use of Microsoft Office tools

Responsibilities

Patient scheduling
Patient registration
Review Patient admitting records and extracts relevant information
Records patient identification and demographic information in the computerized billing system
Contacts agency representatives to verity type and extent of coverage.
Charge entry
Performs preliminary review of source documents to determine that sufficient data are present for processing
Using alphanumeric keyboard, transcribes and/or verifies data from source documents to the medium used for entering data into the computer
Batch charges
Generate cash totals
Enter charges
Balances batches by comparing batch proofs to source documents and hash totals
Billing
Works with all areas of the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas
May interact with hospital patient accounting or records personnel to obtain patient demographic or other billing information
Operates hospital information system terminal to obtain patient demographic information, patient insurance information and status of approvals or denials
Completes processing of all inpatient and outpatient documents received on a daily basis
Assists in resolving department problems with the IDX billing
Maintains records of charges, payments, third party charges, etc.
Collection
Answers patient’s questions regarding statements, agency coverage, etc.
Handles correspondence regarding collection activity and records results
Identify patient account for collection action when accounts become delinquent or when unable to contact patient or responsible party
May receive patient payments and/or issue payment receipts
Coding
Record CPT codes on billing forms
Record ICD-9 codes on billing forms
Follow-up
Initiates contact with patient and/or third party carriers if there is a delay in responding to statements or claims.
May process incoming and outgoing mail
May receive incoming telephone calls and resolve issues communicated
Records results of mail and telephone contacts on the computer billing system
Contacts insurance carriers regarding non-payment and/or improper payment of claims
Reviews denials
Interfaces with patients, physicians, and others regarding professional billing operations and fund
Payment Posting
Post receipts to proper patient accounts
Posts denials
Compare batch proofs and source documents for accuracy
Performs other duties as assigned.