Patient Account Representative

CommonSpirit Health•Bakersfield, CA

About The Position

The Patient Account Representative is responsible to manage the billing and collections related tasks associated to patient accounts for hospital and clinic facilities. The primary purpose of this position is to perform timely and accurate billing and/or collections to patients insurance carrier; these carriers may include Commercial Managed Care Government and/or Third-Party carriers. This role performs follow-up activities to ensure accounts are processed and paid accurately billed/appealed timely and to ensure other necessary actions are completed to resolve open AR balances including credit balances. May perform other duties as assigned which include; communicating with internal departments insurance payers patients and other healthcare providers training AR projects and participating in training classes and other meetings related to Patient Financial Services in general.

Requirements

1+ years’ experience with billing collections and/or Revenue Cycle operations in an acute care or ambulatory setting
High school graduate or equivalent is required
Knowledge of Government and/or Non-Government billing and collections regulations
Knowledge of claim submission claims follow-up appeals process and medical and billing terminology
Experience in medical billing and collections in a clinical setting
Strong understanding of calculations and medical terminology
Ability to use computer and Windows PC applications which includes strong keyboard and navigation skills
Knowledge in Microsoft Word Excel and Outlook
Typing Speed 40 WPM
Ten Key – 8000 key strokes per hour
Phone and Customer Service Etiquette
Ability to work within a team environment
Proficient to multi-task research and troubleshoot billing and or payer issues
Must be detailed oriented and have excellent analytical skills
Must have excellent verbal and written skills