Patient Account Representative for Central Administration in NE Portland

The Oregon Clinic • Portland, OR

10h • $22 - $33 • Hybrid

About The Position

Join us at The Oregon Clinic as a full-time Patient Account Representative (Hybrid/Remote). Must live in Portland or SW Washington. Work alongside a collaborative team of patient-focused colleagues in our thriving Central Administration office. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic receive the highest value care tailored to their needs. Using excellent customer service and communications skills, your primary duties in this role include: Responsible for collection duties for insured and self-pay patients. Manages online payment services for patients and assists in monitoring payment plans. Answers questions regarding patient accounts and forwards calls to Financial Counselors when necessary. Responsible for daily batching of collected payments. Assists collectors with preparing accounts for outside collections. Follows up on assigned accounts receivable. Follows up on returned mail for the billing department, including calling patients and/or doctors’ offices to obtain new billing information. Performs data entry and clerical tasks. Responsible for covering the Receptionist as needed. Effectively accepts and resolves inbound call inquiries; accurately routes and directs calls to the appropriate party as needed. Maintains and monitors incoming faxes related to MEPS, Housing, and Legal billing. Prints and sends patient statements as needed. Prepares and sends patient ledgers and receipts upon request. Manages MyChart messages, including patient advice messages and patient billing team communications. Assists with patient estimates as needed. Identifies and provides benefit assistance and understanding to patients. Updating records as needed. Other duties as assigned.

Requirements

• Minimum of one (1) year of experience in a healthcare setting, healthcare insurance company, or managed care organization is strongly preferred.
• Knowledge of CPT and ICD-10 codes, & experience with insurance Companies in a work setting.
• Strong analytical, organizational, and time management skills; excellent verbal and written communication skills.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• A commitment to patient-focused care, privacy, and safety.

Nice To Haves

• Preference for EPIC knowledge, strong customer service skills, experience in medical billing, and handling large patient call volumes.

Responsibilities

• Responsible for collection duties for insured and self-pay patients.
• Manages online payment services for patients and assists in monitoring payment plans.
• Answers questions regarding patient accounts and forwards calls to Financial Counselors when necessary.
• Responsible for daily batching of collected payments.
• Assists collectors with preparing accounts for outside collections.
• Follows up on assigned accounts receivable.
• Follows up on returned mail for the billing department, including calling patients and/or doctors’ offices to obtain new billing information.
• Performs data entry and clerical tasks.
• Responsible for covering the Receptionist as needed.
• Effectively accepts and resolves inbound call inquiries; accurately routes and directs calls to the appropriate party as needed.
• Maintains and monitors incoming faxes related to MEPS, Housing, and Legal billing.
• Prints and sends patient statements as needed.
• Prepares and sends patient ledgers and receipts upon request.
• Manages MyChart messages, including patient advice messages and patient billing team communications.
• Assists with patient estimates as needed.
• Identifies and provides benefit assistance and understanding to patients.
• Updating records as needed.
• Other duties as assigned.

Benefits

• Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually
• Wellness Support: Robust wellness program and employee assistance services
• Commuter Benefits: 70% of Tri-Met transit pass covered
• Additional Perks: Employee discounts and optional benefits like Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed