Patient Account Representative

Altru Health System • Grand Forks, ND

9d • $18 - $27 • Onsite

About The Position

Everything we do is underscored by a why — and that why is one another. Location: Altru Patient Services | 3065 Demers 3065 Demers Ave Grand Forks, ND 58201 Pay Range: $17.92 - $26.88 Summary: The Patient Account Representative works closely with our customers, staff, and external vendors to assist with accounts receivable resolution. The representative ensures daily processing of outstanding balances. This position is responsible for maintaining compliance and supporting continuous improvement efforts.

Requirements

• A minimum of 2 years Related Experience
• This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Nice To Haves

• Associates - Business- OR -Associates - Related Field

Responsibilities

• Evaluates, develops, and implements action plans to arrange payment of outstanding balances.
• Performs account analysis and educates guarantors regarding payment issues on outstanding patient balances.
• Assists guarantors who have minimal or no insurance coverage to determine a course of action to maximize prompt payment and minimize bad debt.
• Initiates collection activities and carries out collection follow up including working closely with the collection agencies on patient accounts and reconciliations that have gone to bad debt.
• Posts payments and/or adjustments on assigned accounts and reviews and/or processes self-pay credit balances.
• Receives and responds to patient, professional, and clinical inquiries in person or by telephone and provides accurate processing and billing support.
• Explains insurance benefits, payments, claim submission, billing, and general Business Office procedures.
• Reviews, verifies, and evaluates demographic and third-party payer information as they are related to patient accounts.
• Addresses patient complaints, financial concerns and any other issues in a courteous and professional manner using resources available both internally and externally.
• Manages all incoming internal and external customer phone calls, e-mails, and written correspondence by researching, resolving and documenting all issues and concerns that are received.
• Performs other duties as assigned or needed to meet the needs of the department/organization.

Benefits

• Altru offers a comprehensive benefits package to its full- and part-time employees.
• Excellent benefits include a health plan and 401(k) retirement plan.
• Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees