Patient Account Representative

PIEDMONT CANCER INSTITUTE PC•Atlanta, GA

1d•Onsite

About The Position

The Patient Account Representative (PAR) reports to the Billing and Collections Supervisor. The PAR is responsible for executing all duties for the Patient Statement Process which includes: taking all inbound phone calls, researching patient issues, collecting past due balances from the patients, facilitating past due patient accounts to outside collections, responding to all patient inquiries via fax/email/calls, processing credit cards, and all correspondence. The successful candidate will be flexible and able to multi-task in a fast-paced, high-volume setting. Prior experience in a Healthcare/Managed Care environment is crucial for success in this role. This position is located at our Revenue Cycle Office in Atlanta and reports to the Billing/Collections Supervisor.

Requirements

High School Diploma or GED required
2 years of Medical Billing experience is required.
1 year of medical call center, customer service required
Ability to read, interpret and explain EOBs to patients and why they are responsible for the balance.
Electronic Medical records experience is required, Centricity is preferred
Hands-on knowledge of CPT and ICD codes
Excellent phone, communication, organizational skills, computer skills and mathematical skills
Ability to maintain patient confidentiality
Customer service skills: Ability to represent the Department in a professional manner when interacting with patients, guests, physicians and their staff. Ability to handle service issues professionally Ability to follow through with customers
Communication Skills: Ability to communicate effectively with patients about the financial aspects of their care.
Keyboard skills: Ability to type proficiently
Teamwork: Ability to function effectively as an extension of Piedmont Cancer Institute Be flexible and open-minded in thought processes Maintain focus under pressure Share relevant information with other employees Volunteer to assist others when time permits
Medical Terminology & Insurance Ability to understand basic medical terminology Ability to calculate deductible and co-insurance correctly Ability to read and understand carrier Explanation of Benefits

Nice To Haves

Associate degree in Business Administration or related field preferred
CPAR – Certified Patient Account Representative preferred
Experience with Microsoft Excel and Word

Responsibilities

Establish and maintain a high-level customer service approach when working with all patients
Maintain Daily communication with Team Leaders/Supervisor.
Maintain a high-level customer service approach when working with Accounts Receivable Specialists, payors, and centers.
PAR will work each call to its conclusion including but not limited to working with other teams to research, review, and respond to the patient’s needs, and provide follow-up within a 24-hour period.
PAR will be responsible for assigned reports that will be completed in the allotted timeframe. This will include but not be limited to bankruptcies, death notifications, agency referrals, and bad addresses including skip tracing.
Reports/follow up on payment plan reports, statement requests, address mail changes and any other report that will need to be worked on to complete patient records.
PAR will be responsible for collecting patients’ unpaid balances.
PAR will be responsible for processing credit card payments.
PAR will be responsible for creating/submitting weekly patient statement run.
PAR will be responsible for processing patient refund requests within 30 days.
PAR is responsible for updating patient demographic information from returned mail and address correction reports
Perform other job duties as assigned by Supervisor.
Ability to handle protected health information in a manner consistent with the Health Insurance Portability and Accountability Act (HIPAA).