Patient Account Representative

VCA Animal Hospitals • West Hartford, CT

12d • $22 - $26 • Hybrid

About The Position

As an extension of the medical and client service team, the Patient Account Representative is the con nection between the client, patient, and medical team. This is a great role for someone with strong communication skills looking for an opportunity to move their career forward in the veterinary field. Whether you are an experienced technician or client service representative looking for the next step in your career, our team is ready to partner with you.

Responsibilities

• Inputting charges for hospitalized patients
• Reviewing treatments plans with owners and explaining the charges
• Answering client questions regarding the costs of services
• Reviewing financial options and supports with clients
• Updating clients on the costs of services and taking additional deposits when needed
• Training associates on medical coding
• Assisting in creating a streamlined process for the client to provide care for their pet
• Being a point of contact for owners while their pets are hospitalized
• Gaining clients feedback on services provided and bringing that feedback to the leadership team
• Advocating on the clients and patients behalf when needed
• Performing routine charge audits to ensure accuracy

Benefits

• Access to the people and financial resources of a large veterinary community
• Growth & leadership opportunities
• Medical, Dental & Vision
• Infertility Benefits
• Career development programs
• Generous hospital discounts and product discounts
• Employer-paid life, long and short-term disability insurance
• Paid vacation and sick time
• Paid parental leave
• 401(k)
• Free mental health resources and wellness subscriptions (Headspace)
• Referral bonuses
• Competitive wage
• medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed