Patient Account Representative (Bilingual)

Guidehouse•San Antonio, TX

1d•Onsite

About The Position

The Patient Account Representative – Self-Pay (Bilingual) acts as an extension of a client’s business office staff. This role involves handling both incoming and outgoing calls to patients and insurance companies to resolve patient accounts, adhering to all client policies and procedures. The position requires the representative to be bilingual in Spanish and comfortable conducting business in Spanish. It is based Monday through Friday out of the San Antonio, TX office, requiring an eight-hour shift between 7:00 AM CT and 4:00 PM CT. The individual will be responsible for receiving incoming calls and making outbound calls for soft collections.

Requirements

High School Diploma or GED
Be Bilingual (Conduct business in both English and Spanish comfortably)
0-2+ years working within the following sectors: insurance, business, finance or customer service
Working knowledge can be of the following: healthcare, insurance claims, billing, finance, accounting or customer service-related responsibilities

Nice To Haves

PC skills in a Windows environment - specifically knowledge and utilization of desktop applications like Microsoft Word and Excel
Familiarity with Electronic Health Record Systems (e.g. Epic Systems)
1+ year experience working in a Healthcare or Customer Service setting
Ability to initiate and follow through on projects and work independently with minimal supervision

Responsibilities

Taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts
Perform any and all job-related duties as assigned
Receiving incoming calls and making outbound calls and soft collections
Inbound calling emphasis Account Review
EOB knowledge
Assist patients with policy statuses and insurance verifications
Customer Service
Account Updates
Complete all business-related requests and correspondence from patients
Complete all assigned projects in a timely manner
Assist client and patients in all requested tasks
Communicate to Guidehouse management areas of concern or areas of improvement
Research and respond to all patient inquiries received by telephone and mail
Update patient demographic information and initiate account adjustments

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program