Patient Account Representative

U.S. Physical Therapy • Big Rapids, MI

71d

About The Position

U.S. Physical Therapy has an immediate opportunity for a positive and enthusiastic Patient Account Representative in our Big Rapids Central Billing Office. Work closely with patients to resolve billing and payment issues Research and resolve discrepancies on patient accounts Process payments and refunds Review and update patient insurance information Communicate with insurance companies to obtain prior authorizations and verify coverage Follow up on unpaid claims and denials Maintain accurate and up-to-date patient account information Provide excellent customer service to patients and healthcare providers Collaborate with other departments to improve processes and ensure timely reimbursement Maintain knowledge of current insurance regulations and coding requirements

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1-2 years of experience in medical billing and collections
• Knowledge of medical billing and coding, insurance regulations, and healthcare reimbursement policies
• Strong attention to detail and ability to work independently
• Excellent communication and customer service skills
• Proficient in Microsoft Office and other computer programs
• Ability to multi-task and meet deadlines

Nice To Haves

• Associate's or Bachelor's degree

Responsibilities

• Work closely with patients to resolve billing and payment issues
• Research and resolve discrepancies on patient accounts
• Process payments and refunds
• Review and update patient insurance information
• Communicate with insurance companies to obtain prior authorizations and verify coverage
• Follow up on unpaid claims and denials
• Maintain accurate and up-to-date patient account information
• Provide excellent customer service to patients and healthcare providers
• Collaborate with other departments to improve processes and ensure timely reimbursement
• Maintain knowledge of current insurance regulations and coding requirements

Benefits

• Competitive compensation
• Front Office Monthly Incentive based on meeting metrics
• Excellent benefits package including 401k, health, dental, and generous paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees