Patient Account Representative

Orthopedic Institute PC•Tea, SD

About The Position

We are seeking a detail-oriented and compassionate Patient Account Representative to join our healthcare team. In this vital role, you will serve as a key point of contact for patients regarding their billing and account inquiries, ensuring a smooth and positive experience while maintaining accurate financial records. If you are organized, customer-focused, and have a strong understanding of healthcare billing processes, we encourage you to apply. Join our dedicated team committed to providing exceptional patient care and financial service. We offer a collaborative work environment, opportunities for professional growth, and comprehensive benefits to support your career development.

Requirements

High school diploma or equivalent; associate degree or relevant certification preferred
Proven experience in healthcare billing, patient accounts, or medical office administration
Strong knowledge of medical billing software and electronic health records systems
Excellent communication and interpersonal skills
Attention to detail and strong organizational abilities
Ability to handle sensitive information with discretion and professionalism
Knowledge of insurance processes, coding, and healthcare regulations

Responsibilities

Manage patient accounts by processing payments, adjustments, and collections accurately and efficiently
Respond to patient inquiries regarding billing statements, insurance claims, and payment options
Verify patient insurance coverage and eligibility to facilitate accurate billing
Collaborate with insurance companies and healthcare providers to resolve billing issues
Maintain confidentiality of patient information in compliance with HIPAA regulations
Reconcile accounts and prepare reports on billing activities as needed
Assist with billing audits and ensure compliance with healthcare regulations and policies