Patient Account Representative
About The Position
Patient Account Representatives assist patients, families, and outside agencies regarding all aspects of the bill and health insurance claim with accuracy and integrity. Assists patients with problems and complaints, reconciling and resolving patient account discrepancies. Creates daily deposits. Department: Patient Financial Services Hours: 40 hours a week required Shift: 1st: Monday - Friday, 8:00-4:30pm Required: High School Diploma Preferred experience: Cash handling and Customer Service experience. Pay: Based on experience, starting at $16.94 1,000 Sign on bonus When you come to work for Sarah Bush Lincoln or Fayette County Hospital Long Term Care, you have our commitment to help make this the best work experience of your life. Career development is available through continuing education and on-site training, so come grow with us! We are striving to be the employer of choice in the area. Employees reap the benefit of our work culture which is steeped in professional and personal development programs. We have developed a solid benefit package to help retain our employees, while providing them opportunities to grow their careers. We support on-site classroom learning programs and internet courses, and we have a generous tuition reimbursement program-- all designed to help staff achieve their goals.
Requirements
- High School (Required)
Nice To Haves
- Cash handling and Customer Service experience
Responsibilities
- Answers telephone/mail inquiries dealing with patient’s insurance carriers.
- Assist in other areas as requested.
- Assists patient, families, and outside agencies regarding all aspects of the bill and health insurance claim with accuracy and integrity. Assists patients with problems and complaints, reconciling and resolving patient account discrepancies.
- Facilitates various hospital bank satchels for daily courier service.
- Handles any patient requests in a timely manner, including but not limited to patient demographic updates, re-bills insurance companies and working with clinic/hospital personnel on charge entry functions.
- Logs, retrieves, and releases patient valuables and vending machine refunds.
- Mails summary billings and letters to patient accounts
- Monitors and distributes all faxes and copies.
- Opens and distributes all mail.
- Prepares; verifies; batches; and balances receipts; makes remote deposit to appropriate bank account and/or physical deposits for all payments.
- Prepares and faxes pertinent information to collection agencies, attorneys, insurance companies and other agencies as needed to resolve patient accounts.
- Prepares deposits for all monies on a daily basis.
- Processes and monitors all “returned” checks.
- Promotes Financial Assistance program when appropriate.
- Provides staffing of cashier window. Serves as customer service resource and handles patient payments, concerns, and inquiries.
- Receives cash/checks/debit/credit/vouchers.
- Reconciles Remittance Advice accounts by tracing transactions and comparing original documents.
- Reviews vouchers and other routine transactions documents for completeness and accuracy.
Benefits
- Career development is available through continuing education and on-site training
- generous tuition reimbursement program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
