Patient Account Representative

Center for Family Health•Jackson, MI

21d

About The Position

Patient Account Representative Jackson, Michigan | Center for Family Health Make a difference in your community—every day. Join a mission-driven team dedicated to Opening the Door to Healthcare for All. What We Offer We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Medical, Dental & Vision Insurance Flexible Spending Account (FSA) & Health Savings Account (HSA) Employee Assistance Program (EAP) Short-Term & Long-Term Disability Employer-Paid Life Insurance + Voluntary Life Options 403(b) Retirement Plan with 3% employer match after one year Continuing Education Fund Public Service Loan Forgiveness (PSLF) eligibility Generous Paid Time Off 9 Paid Holidays + 1 Personal Holiday Perfect Attendance Bonus (eligible hourly staff) Discounted Jackson YMCA Membership Your Day-to-Day In this role, you will: Submit and review medical and dental claims to ensure accurate, timely billing and reimbursement Post and reconcile insurance, contractual, patient, and payer payments within the practice management system Monitor aged accounts receivable and follow up on unpaid, delayed, or denied claims Research and resolve payment discrepancies, credit balances, takebacks, and missing payments Verify and update patient demographics, insurance coverage, and required documentation Communicate with patients regarding billing questions, payment plans, and overdue balances Collaborate with clinical staff, providers, clearinghouses, and payers to resolve billing issues Maintain compliance with payer rules, coding guidelines, and timely filing requirements Support credentialing, re-credentialing, and provider enrollment processes as needed Document daily activity accurately and contribute to audit readiness and quality improvement efforts What Makes You a Great Fit High school diploma or equivalent (required) Minimum of two years of medical insurance billing experience preferred Knowledge of medical and dental billing, including CPT, ICD-10, and payer requirements Experience working with practice management systems, payer portals, and clearinghouses Strong attention to detail with the ability to accurately post payments and reconcile accounts Excellent communication and customer service skills when working with patients, providers, and payers Ability to work independently while managing multiple priorities and deadlines Proficiency in Microsoft Excel and other standard office applications Apply Now ð Apply Today: My Job Search We look forward to learning more about you! Center for Family Health is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, pregnancy, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Requirements

High school diploma or equivalent (required)
Knowledge of medical and dental billing, including CPT, ICD-10, and payer requirements
Experience working with practice management systems, payer portals, and clearinghouses
Strong attention to detail with the ability to accurately post payments and reconcile accounts
Excellent communication and customer service skills when working with patients, providers, and payers
Ability to work independently while managing multiple priorities and deadlines
Proficiency in Microsoft Excel and other standard office applications

Nice To Haves

Minimum of two years of medical insurance billing experience preferred

Responsibilities

Submit and review medical and dental claims to ensure accurate, timely billing and reimbursement
Post and reconcile insurance, contractual, patient, and payer payments within the practice management system
Monitor aged accounts receivable and follow up on unpaid, delayed, or denied claims
Research and resolve payment discrepancies, credit balances, takebacks, and missing payments
Verify and update patient demographics, insurance coverage, and required documentation
Communicate with patients regarding billing questions, payment plans, and overdue balances
Collaborate with clinical staff, providers, clearinghouses, and payers to resolve billing issues
Maintain compliance with payer rules, coding guidelines, and timely filing requirements
Support credentialing, re-credentialing, and provider enrollment processes as needed
Document daily activity accurately and contribute to audit readiness and quality improvement efforts