Patient Account Representative
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About The Position
The Patient Accounts Representative at Bryn Mawr Medical Specialists Association is a vital role that focuses on assisting patients and their families with the financial aspects of their healthcare experience. This position is designed for individuals who are looking to make a positive impact in the lives of others while working in a fast-paced and rewarding environment. The representative will engage with patients to help them navigate their financial responsibilities, ensuring that they understand their options and obligations regarding unpaid debts. This role is not only about collecting payments but also about fostering relationships with patients to support them through their financial challenges. In this position, the representative will reach out to patients with unpaid debts, determine the reasons for overdue payments, and attempt to collect payments. They will set up repayment plans based on the patients' ability to pay and negotiate credit extensions when necessary. Keeping accurate records of collections and the status of accounts is crucial, as is ensuring that the collections operations function smoothly and effectively. The representative will also be responsible for identifying and communicating with customers who have delinquent accounts through various channels, including mail and phone calls. This role requires a proactive approach to recovering delinquent accounts in accordance with company policies and procedures. Overall, the Patient Accounts Representative will play a key role in the financial health of the organization while providing essential support to patients during their healthcare journey. This position is ideal for individuals who possess strong communication skills and a desire to help others while developing their career in the healthcare finance sector.
