Patient Account Representative

Select Medical • Camp Hill, PA

282d • $16 • Remote

About The Position

The Patient Account Representative position at Select Medical offers a dynamic opportunity for individuals who enjoy puzzles and research, and are results-oriented. This role is crucial in resolving outstanding insurance claims to ensure that patients are not negatively impacted. The position provides full-time hours, competitive pay starting at $16.50 per hour, and a comprehensive benefits package. Employees will benefit from a thorough orientation program and a team-oriented environment, with no required weekends. The work schedule is flexible, primarily first shift, Monday through Friday, allowing for casual work attire.

Requirements

• High School Diploma or GED.
• One year of customer service experience in Retail, Hospitality, Banking, or Healthcare.

Nice To Haves

• One year of experience in an office setting, preferably in a medical environment.
• Computer skills, including Microsoft Office products, and familiarity with internet research.
• Strong organization skills and proven experience in problem-solving.
• Adaptable, detail-oriented, and strong organization skills.
• Excellent verbal and written communication skills.
• Strong interest in developing a career path.

Responsibilities

• Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment.
• Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up.
• Review accounts with initial evaluations as early as 21 days old to confirm that clean claims are reaching the correct payor.
• Make outgoing calls to patients, insurance companies, and attorneys regarding claim status to reduce outstanding receivables and DSO.
• Manage correspondence related to designated workload.
• Address incoming center/field inquiries as necessary and in accordance with departmental guidelines.
• Identify and resolve issues impacting the timely collection of open receivables.
• Provide timely notification to managerial staff of any identified payor issues.
• Counsel patients on financial options and establish payment plans or begin dunning letter process.
• Request account adjustments as identified via write off requests and refund requests.
• Recommend accounts to an outside agency based upon company guidelines.
• Notify database operations of changes or additions to specific payor, plan, contract, address, or other pertinent information.
• Meet the expectations and goals for productivity and cash targets as set forth by management.
• Perform other duties or special projects as assigned.

Benefits

• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with company match.
• Hybrid Remote Work Structure.
• An extensive and thorough paid orientation program.
• No required weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED