Patient Account Representative

CenterPointe Hospital • MO

81d

About The Position

CenterPointe Hospital is a private, free-standing 150-bed psychiatric hospital located in St. Charles, Missouri. We provide life-changing care for adults, senior adults, and adolescents struggling with mental health and substance use disorders. Our comprehensive range of services includes inpatient, residential, and outpatient treatment programs. We are committed to delivering high-quality, evidence-based care in a safe and supportive environment. The Billing Account Representative is responsible for managing and processing outstanding claims with third-party payors, ensuring accurate billing and adjustments, and maintaining productivity in a hospital setting. This role involves submitting claims, reviewing them for accuracy, and monitoring account balances to ensure proper financial classification.

Requirements

• High school diploma or equivalent required.
• Three or more years’ prior admissions and or collections experience in a hospital setting required.
• Psychiatric experience preferred.

Responsibilities

• Call and status outstanding claims with third party payors.
• Review claims issues and make corrections as needed and rebill.
• Utilize claims clearing house to review and correct claims. Resubmit electronically when available.
• Review explanation of benefits to ascertain that claim processed and paid correctly.
• Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.
• Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum.
• Prorate patient accounts and monitor that balance due is in the correct financial class.
• Report an overview of the week to the BOD and participate in AR meetings.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
• Assist financial counselors as needed.
• Alert Financial Counselors and Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 501-1,000 employees