Patient Account Representative II - FT

Larkin Community Hospital • South Miami, FL

61d

About The Position

Under the direction of the Business Office Director, the Patient Account Rep II will act as a trusted advisor and educator on healthcare related inquiries, including but not limited to billing, payments, collections, and general account inquiries.

Requirements

• Highschool diploma or equivalent preferred
• Minimum of 1 year of experience in customer service in the medical field.

Responsibilities

• Provide outstanding customer service, resolving patient inquiries and complaints.
• Provides itemized billing information and documentation to patients upon request.
• Help patients and their families to understand their statement, answer questions about their balances and facilitate payment options.
• Accept and process credit card and ACH check payments by phone.
• Prepare and submit global physician and research company claims timely and accurately.
• Follow up on global physician and research accounts for timely payments.
• Accurately document all communications.
• Review patient balances to ensure accuracy and follow up with patients to obtain payment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees