Patient Account Representative II, Inpatient, Patient Financial Services, Full-time

Brooks Rehabilitation•Jacksonville, FL

5h•Onsite

About The Position

This position is responsible for answering phones for the Outpatient Business Office and for assisting walk in customers with billing questions. This position is also responsible for working and collecting discharged self-pay accounts which includes but may not be limited to: Assisting patients in the timely, efficient, accurate settlement of their accounts. Analyzing adjustments, collections, and posting. Ability to document clearly the action taken on the account to bring the account balance to full payment of the expected reimbursement.

Requirements

High school diploma with one year of healthcare/medical/ customer service/ collections/business/Doctor’s office experience.
Must be able to read and understand Explanation of Benefits
Must be familiar with Medical Insurance Payers
Must have a strong understanding of how claims are paid and processed
Works well as part of a team and able to communicate effectively.

Nice To Haves

Meditech experience preferred.

Responsibilities

Primary responsibility answer phones and assist walk in patients with billing questions. This also includes FDC’s, attorney and clinic questions regarding patient accounts.
Responsible for maintaining the OP Billing email box, this includes timely responses to questions and requests.
Responsible for processing returned mail
Contacting patients/clinics regarding demographic billing rejections (ex. policy terms)
Assisting the OP BO Clerk role as needed
Responsible for compiling, reviewing for accuracy, and sending the Bad Debt report to the third party debt collection agency