Patient Account Representative I, Bartram Skilled Nursing, Full-time

Brooks Rehabilitation•Jacksonville, FL

2d•Onsite

About The Position

The Patient Account Representative in our Skilled Nursing Facility is a vital part of Brooks team. The Patient Account Representative is responsible for all duties involved with the follow-up and prompt collections of Government, Managed Care, Commercial, Medicaid and Worker’s Compensation account balances. All outstanding claims must be followed up and resolved in a timely manner. Respond to patient questions, concerns or complaints in a courteous and professional manner. Promote an environment that provides optimal efficiencies and superior quality of the business office.

Requirements

High School Diploma Required
1+ years of job-related experience in Skilled Nursing Business Office or CBO.
Medical Billing and Collections experience required
Knowledge of CPT and ICD-10 coding procedures.
Working Experience with medical terminology.
Experience with Microsoft Office and Excel spreadsheets
Strong analytical skills with ability to identify and find effective solutions.
Detail oriented
Excellent communication skills, both written and oral
Working knowledge of patient accounting systems
Self-starter with strong organization skills including the ability to prioritize and manage multiple tasks in a dynamic; fast paced environment.

Nice To Haves

Point Click Care billing software desired

Responsibilities

Healthcare billing and collection experience with nursing home receivables which include Medicaid, Medicare Part A & B, Managed Care, Auto and Workers Compensation payers.
Daily census management
Daily cash posting includes electronic remittances, ACH and credit cards.
Knowledge of electronic claim submission, corrections, and denial management processing within claims clearinghouse.
Perform follow-up functions for delayed payments. This includes but is not limited to telephone inquiries or formal appeals on incorrectly paid claims.
Document all accounts clearly and concisely of all activity and resolve all accounts through final collections.
Initiate appropriate collection letters on patient balances as required.
Generate, review, and process monthly statements
Florida Medicaid application requirements and guidelines for long term care.
Initiate annual reviews to maintain Medicaid eligibility with Department of Children and Families.
Resident Trust Fund Management
Accounts payable invoices
Refund requests for private pay and insurance accounts.
Ancillary charge entry
Meet or exceed departmental KPI’s
Request medical record documentation as required on accounts.
Perform daily account follow-up and collections on accounts
Consolidated Billing guidelines
Report on insurance carrier changes concerning billing and collections procedures to the Director.
Adheres to all Brooks Rehabilitation policies and procedures.
Interact professionally with residents, families, staff, visitors, and external agencies under all circumstances.