Patient Account Representative I Customer Service Correspondence Clerk

Northbay•Fairfield, CA

10d

About The Position

At NorthBay Health, the Patient Account Representative I, Business Office Clerk, performs office clerical duties, administrative support, minimal insurance billing and other duties as assigned. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Responsibilities

Sorts all incoming mail, logging appropriate mail types (e.g. denials) in the system notes and distributes incoming mail to the appropriate parties as needed.
Responsible for photocopying, filing and maintaining documents as needed.
Complete requests from other departments, doctor’s offices and insurance co. in a timely manner.
Perform insurance billing tasks for all insurance as assigned by management.
Processes and work all incoming outsourced vendor requests, as assigned.
Performs all scanning and indexing functions, as necessary.
Processes patient credit card payments in person or over the phone.
Transfers outsourced accounts to the appropriate vendor timely and accurately.
Manages time effectively, prioritizing multiple demands to ensure productivity standards are achieved as outlined in departmental policies and procedures.
Covers the front desk for walk-in patients.
Ensures that customers are treated in a manner consistent with high standards of customer service.
Responds to patient complaints into a courteous and respectful manner, resolves problems pertaining to account charges or billing discrepancies at the time of call or within 24 hours.
Adheres to the quality and productivity measures assigned by the Supervisor on a consistent basis.
Complete special projects.
Perform other duties as assigned.