Patient Account Representative - Cardiology

St. Catherine of Siena•Roslyn, NY

47d•$25 - $31

About The Position

Catholic Health is one of Long Island's finest health and human services agencies. Our health system has over 16,000 employees, six acute care hospitals, three nursing homes, a home health service, hospice and a network of physician practices across the island. At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence based practice to improve outcomes - to every patient, every time. We are committed to caring for Long Island. Be a part of our team of healthcare heroes and discover why Catholic Health was named Long Island's Top Workplace! We are seeking a highly organized and professional Front Desk Receptionist to join our dynamic cardiology office at Catholic Health. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional service and support in a fast-paced environment. You will play a crucial role in ensuring smooth operations by managing scheduling, patient inquiries, and administrative tasks.

Requirements

High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
Proven experience as a receptionist or in a similar role, preferably within a cardiology office.
Familiarity with medical terminology and experience with electronic health record (Epic) systems is highly advantageous.
Strong verbal and written communication skills, with the ability to interact professionally with diverse populations.
Exceptional organizational skills, attention to detail, and ability to multitask effectively in a busy environment.
Proficiency in Microsoft Office Suite and other relevant software applications.
A compassionate and patient-focused attitude, with a commitment to providing excellent customer service.

Responsibilities

Patient Reception: Greet patients and visitors warmly, providing a friendly and welcoming atmosphere in the office.
Scheduling Appointments: Efficiently manage patient appointments and coordinate with medical staff to ensure optimal scheduling of services and resources.
Phone Management: Answer high-volume incoming calls promptly, providing information and routing calls to the appropriate personnel as needed.
Patient Coordination: Assist patients with check-in/check-out processes, verify insurance details, and collect necessary co-pays and documentation.
Administrative Duties: Perform various clerical tasks including filing, data entry, and maintaining patient records in compliance with healthcare regulations and confidentiality standards.
Communication: Facilitate effective communication between patients, healthcare providers, and team members to enhance patient care delivery.
Problem Solving: Address patient concerns and inquiries, resolving issues efficiently and with empathy to ensure patient satisfaction.
Office Maintenance: Assist in maintaining a clean, organized, and professional front office environment.