Patient Account Representative 3

University of Washington•Seattle, WA

About The Position

UW Medicine’s Patient Accounts and Support Services has an outstanding opportunity for a Patient Account Representative 3. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community.

Requirements

High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Responsibilities

Handle a high volume of calls with patients, families, insurance companies, attorneys, and corporate clients in a structured environment under set schedules and tight timeframes
Obtain and relay detailed patient information to appropriate departments to ensure quality service
Research, resolve, and respond to patient inquiries promptly
Assist patients in understanding financial obligations and provide solutions to meet responsibilities
Conduct initial telephone screening for financial assistance and help complete applications
Coordinate with self-pay and collection partners to resolve patient issues and communicate outcomes
Set up and manage patient payment plans
Prepare accounts receivable adjustments and maintain accurate records
Update patient demographic, financial, and payer information in applicable systems
Communicate with medical center staff, patients, and third-party payers to verify billing information and resolve concerns
Review patient account status and determine appropriate actions for resolution
Skip trace return mail accounts and analyze bankrupt or deceased patient accounts
Maintain spreadsheets and draft correspondence using Microsoft Excel and Word
Assist in training and orienting new staff while meeting departmental quality and performance standards