Patient Account Representative 2

University of Washington Medical Center

About The Position

UW Medicine’s Patient Financial Services Department has an outstanding opportunity for a Patient Account Representative 2. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community.

Requirements

High School graduation or equivalent AND two years of experience in patient accounting, customer service, or a related office environment.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Nice To Haves

Knowledge of UB, CMS 1500, ADA and other utilized billing forms and payer requirements.
Knowledge of Epic Hospital Billing and/or Professional Billing, and registration systems.

Responsibilities

Edit and/or prepare UB, CMS 1500, ADA and other utilized billing forms according to regulatory or payer requirements, to ensure accurate and compliant billing of facility and professional fees
Analyze and take action on unresolved accounts, including payer denials
Analyze financial information provided by patients to determine their ability to make payments or qualify for financial assistance
Analyze credit balance accounts to determine and take appropriate action
Meet deadlines and departmental quality and performance standards
Prepare Accounts Receivable adjustments
Update patient demographic, financial and payer information in applicable systems
Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution
Analyze bankrupt or deceased patient accounts
Maintain spreadsheets and write original correspondence using Microsoft Excel and Word