Patient Account Rep

Crouse Hospital • Syracuse, NY

45d • $20 - $33

About The Position

Since 1887, Crouse Health has been a leading healthcare provider located in Central New York. We've combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued. Crouse's Business Office team is hiring a full time Patient Account Representative. Pay Range: $19.75 - $33.32 / hour Schedule: Monday-Friday, 7:00am-3:30pm.

Requirements

• High school Diploma or GED
• Minimum of one (1) year experience in patient account receivable follow up, billing, payments, and/or adjustments required, preferably in an inpatient setting.
• Strong knowledge of MS Office.
• Good working knowledge of all major medical insurance programs and electronic patient account computer systems.
• Must have the ability to pass a business office competency exam with a score of 80% or higher. Testing will be administered by Human Resources.

Responsibilities

• Responsible for performing all essential duties with regards to resolving the Hospital's Accounts Receivables to include but not limited to:
• Checking payer websites and/or making phone calls to payers for status on unpaid claims.
• Reviewing and analyzing all payer 835 files and hardcopy Remittance Advices.
• Timely submission of appeals on denied claims, and works payers' correspondence in a timely manner.
• Diligently follows up and corrects all outstanding information required for billing purposes from internal and external sources, within the established time frame.
• Professionally analyzes and works all claim denials and proactively notifies department leadership of trends or unusual findings.
• Achieves established productivity standard as determined by Business Office leadership.
• Ensures contractual and other approved adjustments are posted timely and accounts are reconciled and the account balances correctly reflect the appropriate contractual allowance.
• Documents all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.
• Seeks advice and guidance as necessary to ensure proper understanding.
• Effectively utilizes payer websites as needed in the execution of daily tasks.
• Monitors assigned work lists at all sources and insures expeditious resolution. Works with other department representatives in order to resolve Accounts Receivables.
• Assumes other duties as assigned by department leadership.

Benefits

• Medical, Dental, Vision, FSA, and 401K.
• Company paid life insurance.
• Tuition Assistance and Workforce Development Opportunities.
• Crouse Health Employee Assistance Program.
• Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.
• YMCA Subsidy program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees