Patient Account Rep - Community Home Medical Equipment (CHME) Customer Service/Intake

Community Health Network • Fishers, IN

30d • Remote

About The Position

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. Make a Difference The Patient Account Representative for Community Home Medical Equipment is a critical part of our Patient Service and Revenue Cycle Team. The Customer Service/Order Intake position is customer focused with emphasis on receiving, processing and qualifying orders received for the Durable Medical Equipment (DME) we provide. This will include insurance verification and requesting prior authorizations for the orders received and processed. Exceptional Skills and Qualifications Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.

Requirements

• High school diploma or GED equivalent required.
• Two (2) or more years of experience in revenue cycle healthcare.
• Ability to learn and maintain knowledge of insurance qualification requirements for Durable Medical Equipment (DME).
• Ability to establish and maintain Professional relationships with Providers that are ordering Durable Medical Equipment (DME).
• Ability to multi-task and work in a fast-paced environment to ensure patients are receiving the needed equipment timely.
• Familiar with Medicare, Medicaid and Commercial insurance terms and processes.
• Exceptional customer service phone etiquette and experience.

Nice To Haves

• Healthcare, insurance, medical billing and/or reimbursement experience preferred.
• Prior Durable Medical Equipment/Home Medical Equipment (DME/HME) experience.
• Previous experience with Brightree EMR strongly preferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees