PATIENT ACCOUNT REP 1 - CUSTOMER SERVICE (REQ 3810)

South Peninsula Hospital • Homer, AK

405d

About The Position

The Customer Service Representative plays a crucial role in providing excellent customer service to patients, employees, visitors, and vendors at South Peninsula Hospital. This position involves operating the switchboard and front desk reception, ensuring effective communication both on the phone and in person, while maintaining positive community relations.

Requirements

• High school diploma or GED equivalent is required.
• Two to three years of experience in computerized hospital patient accounts is preferred.
• Ability to operate general office machines such as a typewriter, computer, adding machine, photocopier, FAX, and multi-line switchboard phone system.
• Professional appearance and courteous demeanor when dealing with patients.
• Attention to detail and ability to learn departmental policies.

Responsibilities

• Provide excellent customer service to patients, employees, visitors, and vendors.
• Operate the switchboard and manage front desk reception duties.
• Communicate effectively and pleasantly both on the phone and in person.
• Maintain accurate records and follow established departmental policies.
• Contribute to a pleasant and positive working environment.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED