Patient Account Reg - SCMG M. Vitucci (#202)

Suburban Community Medical Group • East Norriton Township, PA

2d • Onsite

About The Position

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Suburban Community Medical Group is affiliated with Suburban Community Hospital, one of the nation’s “100 Top Hospitals” and “A” rated for patient safety. We offer incredible opportunities to expand your horizons and be part of a community dedicated to making a difference. The Patient Account Registrar serves as the primary phone customer service contact for various stakeholders including patients, physicians, clinic staff, laboratory and imaging staff, hospital staff, patient family members, and vendors. This role involves providing customer service, managing communications, and distributing calls and messages appropriately. Additionally, the registrar is responsible for collecting and updating patient demographics and insurance information, verifying health plan eligibility, taking accurate messages, and scheduling appointments using an electronic practice management system. Other clerical duties may be assigned to support daily clinic operations and patient care initiatives.

Requirements

• High School diploma or equivalent
• Excellent interpersonal, organizational and customer service skills
• Keyboarding skills
• Ability to utilize computer equipment and software
• Experience with other types of standard office equipment

Nice To Haves

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist/Representative
• Equivalent amount of experience in a high-volume customer service role in another industry/environment
• Six (6) months experience as a phone receptionist, health information associate or equivalent
• Familiarity with an electronic practice management system
• Experience with multi-line phones/ACD phones
• Medical terminology

Responsibilities

• Serve as the first point of phone customer service contact for patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors
• Offer customer service, communications, and appropriate distribution of phone calls and messages
• Collect and update demographics and insurance information
• Perform verification of health plan eligibility
• Take complete and accurate messages
• Schedule mutually acceptable appointment times utilizing an electronic practice management system
• Perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees