Patient Account Registrar

Prime Healthcare • East Norriton, PA

1d • Onsite

About The Position

The Patient Account Registrar position serves as the primary phone customer service contact for patients, physicians, clinic staff, laboratory and imaging staff, hospital staff, patient family members, and vendors. This role involves providing customer service, managing communications, and directing phone calls and messages appropriately. Key duties also include collecting and updating patient demographics and insurance information, verifying health plan eligibility, accurately taking messages, and scheduling appointments using an electronic practice management system. Additionally, the registrar may perform various clerical tasks to support daily clinic operations, meet benchmarks, and contribute to quality patient care initiatives as per departmental guidelines.

Requirements

• High School diploma or equivalent.
• Excellent interpersonal, organizational and customer service skills.
• Keyboarding skills and the ability to utilize computer equipment and software.
• Experience with other types of standard office equipment.

Nice To Haves

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist/Representative.
• Equivalent amount of experience in a high-volume customer service role in another industry/environment.
• Six (6) months experience as a phone receptionist, health information associate or equivalent.
• Familiarity with an electronic practice management system.
• Experience with multi-line phones/ACD phones.
• Medical terminology.

Responsibilities

• Serve as the first point of phone customer service contact for patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors.
• Offer customer service, communications, and appropriate distribution of phone calls and messages.
• Collect and update demographics and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule mutually acceptable appointment times utilizing an electronic practice management system.
• Perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees