Patient Account Associate - Duke Integrative Medicine

Duke Careers • Durham, NC

7d • Onsite

About The Position

Duke Integrative Medicine is seeking a Patient Account Associate to become part of our Guest Services/Front Desk team. This role requires a high level of accuracy and performance, critical thinking, excellent communication, and exceptional customer service skills.

Requirements

• High school diploma with knowledge of basic grammar and mathematical principles. Some postsecondary education is preferred. Additional training or knowledge of related business is beneficial.
• Two years of experience in hospital access, physician office, billing, and collections, or an equivalent combination of relevant education and experience.
• Excellent oral and written communication skills
• Ability to analyze data and perform multiple tasks
• Capability to work independently and make decisions related to individual work activities
• Proficiency in developing and maintaining professional, service-oriented relationships with patients, physicians, co-workers, and supervisors

Responsibilities

• Develop relationships with customers to gather and process information, resolve issues, ensure accurate reimbursement, and optimize customer satisfaction.
• Schedule appointments, process referrals, front-desk duties, register guests into programs, assist patients and guests as needed.
• Gather and process information as needed. Ensure high production levels and quality of work in compliance with DUHS policy standards.
• Responsibilities may also include managing a work portfolio and meeting revenue expectations.
• Operate general office equipment, generate letters/emails, work on spreadsheets, and enter and sort data.
• Work independently, making decisions related to individual work activities.
• Accountable for personal work activities, with assignments defined by an immediate supervisor or manager.
• This role does not involve supervising other employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED