Patient Account Associate - Special Programs: Vendors - Remote

Duke Careers • Durham, NC

1d • Remote

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health's Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions. REMOTE POSITION: Monday - Friday (First Shift) MUST RESIDE IN NORTH CAROLINA   Record and generate variety of information pertaining to the patient revenue process. Accurate, high-performance level position requires certain degree of knowledge of complex rules and corresponding ability to apply these rules in the work environment to achieve desired outcomes.

Requirements

• Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred .Additional training or working knowledge of related business.
• Two years of experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and/or experience.
• Excellent communication skills, oral and written.
• Ability to analyze data, perform multiple tasks and work independently.
• Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors.
• Must be able to understand and comply with policies and procedures.

Responsibilities

• Record or generate revenue by gathering and processing information that impacts the patient revenue process.
• Initiate and develop relationships with customers in order to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction.
• Operate general office equipment.
• Generates letters, works on spreadsheets; enters and sorts data.
• Work independently and has the ability to make decisions relative to individual work activities.
• Accountable for individual work activities.
• Work assignments defined by immediate supervisor or manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees