Patient Account Associate Claims and EDI

Intermountain Health • Lansing, MI

383d • $38,043 - $46,883

About The Position

The Patient Account Associate Claims and EDI role at Intermountain Health involves providing exceptional customer service while managing patient account claims. The position requires a strong understanding of account handling processes, excellent interpersonal skills, and the ability to resolve complex issues efficiently. The associate will monitor outstanding claims, document actions taken, and follow up on patient accounts to ensure timely processing and resolution of billing issues.

Requirements

• High School diploma or equivalent required.
• At least one (1) year of hospital/physician billing or claims follow-up experience preferred.

Responsibilities

• Monitor assigned outstanding patient account claims.
• Document and file all correspondence and actions taken on an account in the computer system.
• Follow up on patient accounts, including processing or rebilling late claims.
• Submit requests for corrections to cash posting errors and follow up on these requests.
• Provide feedback to management regarding problem payers and reimbursement issues.
• Interpret payer contract summaries to evaluate under and over payments.
• Meet department's productivity and quality goals in a high-volume processing environment.

Benefits

• Comprehensive benefits package covering a wide range of wellness programs.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED