Patient Access Training Coordinator

Bronson Healthcare•Paw Paw, MI

About The Position

Primarily serves as an instructor to all Patient Access/Revenue Cycle employees for Bronson and system affiliates. Acts as a consultant on insurance issues and third party regulations. This position also serves as a consultant and facilitator with other departments whom need input with Patient Access/Revenue Cycle processes by participating in new software installations, problem identification, and enhancement testing. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements

Bachelor’s degree or equivalent combination of education and experience and 2-4 years of hands on training experience required
Must obtain CHAA certification and Epic credentialing within 18 months of hire.
Registration & Centralized Scheduling Department Specific: Primary source verification can take up to two months after the CHAA exam from NAHAM. Verification from the Bronson Preceptor for the CHAA can provide the preliminary document of pass or fail. Passing the CHAA will allow them a two month grace on the schedule until primary source can be verified. Please reference the CHAA Certification Standard Operating Procedure (SOP)
Must have experience in identifying staff development needs (trending).
Computer experience and efficiency along with outstanding communication skills and medical terminology are necessary.
Ability to develop and conduct classroom and virtual training sessions.
Ability to develop and perform instructional design documentation.
Must have excellent oral and written communication skills in order to facilitate and coordinate all aspects of Patient Access/Revenue Cycle communications and processes with multiple entities. This includes point of service collections and presenting to classroom style learning.
This position interfaces regularly with leadership and other departments.
Highly developed critical thinking and comfortable explaining best practices, standard work, and compliance requirements to a variety of individuals
Close attention to detail and accuracy in Patient Access/Revenue Cycle workflows
Use problem solving skills to work with leadership to improve workflows and support change management within the teams
Strong time management skills and able to work independently and in a fast-paced team environment
Positive customer service must be provided and promoted. Including providing support at the elbow to front line staff
Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner
Ability to motivate and engage staff at all levels
This position requires negotiation skills and must be able to multi-task.
Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.
The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

Nice To Haves

EPIC credentialing is preferred

Responsibilities

Develops educational approaches to meet learning needs of various levels of intellect and learning styles.
Continually communicates changes to software demands, third party payers, and commercial insurance billing requirements with appropriate staff.
Coordinates with various departments in order to identify and resolve Patient Access/Revenue Cycle workflow issues.
Assists in development and monitoring Patient Access/Revenue Cycle of learning tools including but not limited to CBL’s, at the elbow support, quizzes, etc.
Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives
Support and participate in trials of workflows from process improvement events
Identifies performance deficiencies and makes training recommendations based on results to leadership team
Develops new and updates current processes in response to changing rules and regulations of third party payers.
Participates in and evaluates the testing phase of any future software installations including vendor or epic upgrades
Perform hands on work and educate the teams on common errors
Develops and administers Patient Access/Revenue Cycle testing materials
Be able to identify compliance concerns in a Patient Access/Revenue Cycle setting
Provides face to face and virtual training.
Performs other duties and job responsibilities as required.