Patient Access Trainer - Revenue Cycle Corp Srvcs

Vidant Health - Greenville, NC

Greenville, NC

Hospitals

About the position

This position is a key support resource for implementation of the ECU Health Electronic Health Record which provides documentation of patient care and administrative data needed for operational and financial analysis and processing. This role is valuable in adoption, education, and optimal utilization of the EHR.

Responsibilities

• Provides end user education and training to hospital and/or clinic staff members.
• Maintains appropriate knowledge and skill set of software and workflows approved as standard practice.
• Provides expert knowledge and use of adult learning principles to effectively transition staff and providers to optimal implementation of the EHR.
• Provides elbow support prior to, during, and after EHR implementation.
• Reviews end users issues, workflow problems, enhancement requests, and provide updates on fixes to known issues and planned updates and upgrades.
• Possesses knowledge on a wide range of application functionality, content and associated workflows, becoming cross-functional in one or more applications.
• Works collaboratively with Information Systems staff members and software vendors to develop workflow efficiencies.
• Analyze and test impacts of upgrades to workflow/processes and develops, communicates, and trains end-users on new processes.
• Travels to Ambulatory (AMB) Revenue Cycle sites to provide support, review system issues, observe workflows, and make recommendations on how to best use the system.
• Assists in design and delivery of educational plans and materials to support EHR.
• Develop an audit schedule to monitor and report point of service registration quality, scheduling quality, and front-office business functions for all services.
• Provide onsite education to AMB Revenue Cycle staff and central business office staff where deficiencies in performance are identified as related to AMB Ambulatory Revenue Cycle.
• Develop and maintain staff education logs for AMB sites and CBO training initiatives related to AMB Revenue Cycle.
• Demonstrate legal and ethical obligation to submit accurate and thorough bills to any payer for services rendered.
• Reports any possible abuse of compliance issues to management, the organizational compliance office, or the confidential compliance helpline and encourages staff to do the same.
• Provides expert knowledge of clinical documentation and workflows to effectively transition AMB Revenue Cycle staff and providers from classroom education to optimal adoption of EHR.
• Collaborates with VMG Quality, Care Coordination, Hospital and AMB Operations to ensure regulatory, quality, and standards of care are incorporated in training and workflows.
• Supports VMG clinical and quality metrics in order to meet and/or exceed quality programs, including but not limited to Meaningful Use, PQRS, NCQA Medical Home, Managed Care Rules/Regulations, and Quality Programs, etc.
• Reviews clinical data and revenue cycle reports to gain additional knowledge on target areas for re-education and workflow issues.

Requirements

• Four year college degree (or higher) is required and 3 to 5 years experience.
• Degree in Health Administration, Business or related field is required.
• Associate degree in related field plus 2 additional years of experience in AMB Revenue Cycle training may be substituted for the four year college degree.
• Applicant must have a minimum of 3 years overall experience in Revenue Cycle.
• No degree beyond High School is required if the applicant has 11 years of Revenue Cycle experience.
• Experience in tailoring education delivery methods to meet end user needs is vital.
• Epic software experience will include, but is not limited to, AMB EHR, MyChart, Cadence, ADT Prelude, and Revenue Cycle exposure, Epic reporting, etc.