Patient Access Technical Specialist

SSM Health • Fond du Lac, WI

23h

About The Position

It's more than a career, it's a calling. WI-Fond du Lac Regional Clinic Main Worker Type: Regular Job Highlights: Full time, 40 hours Job Summary: Assists in the reporting, analysis and implementation of programs that support Revenue Cycle. Responsible for providing expertise to Revenue Cycle operations to ensure quality service is provided to patients in an efficient and cost-effective manner.

Requirements

• Bachelor’s degree or equivalent combination of experience and education
• One year experience
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Responsibilities

• Responsible for providing expertise for the implementation, optimization, maintenance and monitoring of Revenue Cycle operational processes.
• Coordinates system build, testing, workflow analysis, training, onsite support, provider template and protocol management.
• Informs staff of system enhancements, documents trends and reports operational issues.
• Communicates with registration, scheduling, patient care staff and providers.
• Meets regularly with leadership and team members for assigned areas of support to discuss, communicate and facilitate forward movement on issues, projects and operations.
• Model and train exceptional customer service to ensure goals and quality standards are met.
• Provide on-the-job training for new hires and existing staff whih includes changes to processes and upgrades as it relates to Epic and all frontline related workflows.
• Training may include computer applications, frontline organizational development, clinic processes, operational procedures and the development of materials.
• Work with operational leadership, training personnel, and reporting personnel to plan, develop, implement and evaluate quality assessment needs.
• Participate in multiple small projects across the system to crossover to clinical, financial and operations aspects of the business.
• Perform functional assessments and time studies of work processes.
• Provide business and clinical operational data to management such as issues tracking, phone reporting, staffing analysis, open encounters and work queues.
• Other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
• Explore All Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees