Patient Access Team Leader

White House Clinics•Richmond, KY

11d•Onsite

About The Position

At White House Clinics, we do health care differently. Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fast-paced, our teams enjoy being able to work collaboratively to support patients. White House Clinics employees enjoy a competitive wage and robust benefit package including: Employer Paid Health, Dental, Life & Disability Insurance 4 Weeks of PTO Retirement Plan 8 Paid Holidays Many employees work alternative work schedules which allow them a day off during the week. At White House Clinics, we believe in providing our employees with opportunity for both personal and professional growth in a challenging and rewarding work environment. We recognize the contributions that each person makes to the team and value each person’s input as we work to deliver outstanding patient care. Join us today! TEAM LEADER PRIMARY FUNCTION The Team Leader serves as the on-site departmental supervisor, monitoring daily functions of their team to ensure optimal workflow. The Team Leader reports up to the Service Line Manager as necessary and serves as an intermediary between departments to build relationships, develop teams, and solve problems to better serve patients. This description is an addendum to core position of the team leader and describes only the specific leadership responsibilities of the team leader. PATIENT ACCESS ASSOCIATE PRIMARY FUNCTION The Clerical Support Specialist greets patients and visitors, acts as intermediary between patients and clinical staff, and ensures accuracy of patient demographic and billing information in the practice management system. The Clerical Support Specialist influences patient flow and the general pace of clinic business day through scheduling decisions. The Clerical Support Specialist works as part of an integrated care team to provide high quality coordinated care.

Requirements

High School Diploma or GED.
One year of experience working in a medical office or community based organization.
Successful applicants will be mature and well organized with pleasant personality, have a professional and confident attitude that inspires respect of the team and stimulate production within the workplace.
Position requires strong verbal and written communication skills that can be applied to multiple levels throughout the organization.
Strong leadership skills and critical thinking skills are required as the candidate will be in a supervisory role.

Nice To Haves

Preference given for previous supervisory experience.

Responsibilities

Establishes the patient as the priority and focuses work around the customer service experience, for themselves as well as for the team.
Supervises daily functions of the team, ensuring appropriate protocols and policies are followed.
Monitors the daily workflow for efficiency.
Reassigns staff as needed or indicated by the Service Line Manager.
Ensures all departmental logs are completed appropriately and completely.
Approves daily timecards and ensures that team members arrive on time and take appropriate meal and break periods.
Develops staff through coaching and training activities on a regular basis.
Completes evaluations for staff on team.
Builds relationships amongst team leaders and colleagues to improve interoffice communications and develop teamwork capabilities.
Collaborates through face to face and IM interactions with both providers and the dental and medical team leaders to solve issues that may present throughout the course of the day.
Participates in monthly clinic team leader meetings to identify workflow issues and troubleshoot potential solutions to present to management team.
Triages patient complaints and issues and solve as able.
Routes complicated issues to the next level of management or appropriate department as needed.
Shares appropriate and pertinent information with team in timely manner.
Attends monthly and quarterly meetings to obtain organizational informational.
Leads monthly team meeting to share organizational information and deliver quarterly team trainings.