Patient Access Team Leader Nightshift Weekdays

HCA Healthcare-posted 4 months ago

Full-time • Entry Level

Wichita, KS

Hospitals

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As a Patient Access Team Lead, you will be responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. You will also provide assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, and QA process.

Register all patient types
Excel in all functions performed by patient representatives in all registration areas
Collect/request deposits and copays
Assume on-call responsibilities to ensure adequate staffing and problem-solving
Assist in resolving patient concerns
Assist Manager and/or Supervisor in creating staff schedules and ensures adequate coverage
Promote and demonstrate excellent customer service
Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager
Oversee the daily activities of the registration area to ensure department standards are met
Assist Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles
Relieve staff members during employee sick/vacation time when appropriate

High school diploma or GED preferred
At least one year of related experience required

Comprehensive medical coverage that covers many common services at no cost or for a low copay
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

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