Patient Access Team Lead

Health First•Melbourne, FL

31d

About The Position

The Patient Access Team Lead is responsible for serving as the subject matter expert in assisting both internal and external customers with account and payer specific related items. This position entail being analytical and having the ability to strategically recommend solutions to trending issues. The Patient Access Team Lead must possess the mindset to independently solve problems and lead the team.

Requirements

High School diploma or GED
CPR Certification (American Heart Association HeartSaver CPR/AED Certification)
One year experience in the Patient Service Specialist role or 3-5 years of healthcare environment experience
Excellent communication/interpersonal skills and professional presence
Working knowledge of Microsoft Office-Outlook, Word, Excel
Ability to work autonomously with minimal supervision
Ability to apply logic and common sense to identify issues related to work performed
Strong analytical and critical thinking skills
Ability to maintain composure in stressful work environment
Ability to prioritize and organize to maximize quality, value, and service
Ability to multitask and adapt to a potentially rapid changing environment or work process
Excellent teamwork and collaboration skills
Successfully completes all required training programs, in-services, and annual competency validation within designated time frames

Nice To Haves

Bachelor's degree
2-3 years office supervisory experience
General knowledge of healthcare terminology
Experience working in multiple computer systems simultaneously
Strong organizational skills

Responsibilities

Coordinate and manage department's schedule and daily operations to ensure appropriate coverage in the absence of the supervisor/manager.
Serve as second level for problem resolution with internal and external customers to achieve optimal results.
Apply logic and critical thinking to identify solutions to complex problems, recognizes trends and escalates to management.
Oversee and/or monitor accounts to ensure accurate information is obtained by each Registrar and educate as needed
Demonstrate advanced knowledge of Patient Access operations. Proficient in all systems used and serve as a SME (Subject Matter Expert) to assist associates in all Patient Access environments
Proactively participates in activities that improve department operations and/or support to the department for quality improvements
Actively participate and assists the supervisor/manager in the selection and retention of associates
Serve as a role model. Encourage associate growth and development through mentorship and assist with orientation and training of new associates
Effectively and positively handles internal and external communication including face-to-face interactions, telephone call, and e-mails.
Communicate department, staff, and equipment needs and concerns to supervisor/manager
Demonstrate Lean concepts in daily activities and assist with implementation of department based performance improvement activities resulting in improved operations and patient care outcomes.
Ensure compliance with state and federal laws regarding all aspect of role