Patient Access Team Lead

Medical University of South Carolina•Bluffton, MN

1d•Onsite

About The Position

Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards. Performs patient access functions for hospital by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material. Collects patient demographic, insurance, and limited medical information when presenting for service. Obtains signatures for consent and authorization. Patient privacy. Prints registration documents and distributes as required per hospital policy. Assists patients, their families, and visitors with questions and directions. Collects payments on patient accounts. Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions. Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff. Participates in training and orientation of new employees. Performs other duties as assigned. Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required; Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required. Experience with, or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. Familiarity with MUSC Health and its entities required. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential. Typing speed of 25cwpm and computer experience required. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required; Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required. Experience with, or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. Familiarity with MUSC Health and its entities required. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential. Typing speed of 25cwpm and computer experience required. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts. If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Requirements

Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required
Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required
The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment
demonstrate strong verbal, written, and problem solving skills
possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners
Familiarity with MUSC Health and its entities required
A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential
Typing speed of 25cwpm and computer experience required

Nice To Haves

Experience with, or knowledge of Medical Terminology a plus
Patient Access Certification preferred

Responsibilities

aid in daily issues associated with the functions of the department schedule
monthly preparation of the department schedule
assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards
Performs patient access functions for hospital by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material
Collects patient demographic, insurance, and limited medical information when presenting for service
Obtains signatures for consent and authorization
Patient privacy
Prints registration documents and distributes as required per hospital policy
Assists patients, their families, and visitors with questions and directions
Collects payments on patient accounts
Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions
Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff
Participates in training and orientation of new employees
Performs other duties as assigned