Patient Access Team Lead

HCA Healthcare • Chattanooga, TN

411d

About The Position

The Patient Access Team Lead at Parkridge Medical Center is responsible for overseeing daily registration processes, staffing issues, and ensuring compliance with department policies. This role involves providing support to staff, managing schedules, and maintaining quality assurance standards to enhance patient experience and operational efficiency.

Requirements

• High school diploma or GED preferred.
• At least one year of related experience required.

Responsibilities

• Provide feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Manager.
• Assist staff level employees to ensure compliance with department policies and procedures.
• Help leadership with staffing, report reconciliation, and quality assurance processes.
• Staff and order supplies according to budget guidelines and department needs.
• Assist Manager/Supervisor in creating staff schedules and ensuring adequate coverage.
• Model AIDET guidelines in all interactions with patients and ensure staff adherence to patient experience expectations.
• Promote and demonstrate excellent customer service.
• Maintain quality assurance statistics and report results to Supervisor or Manager.
• Oversee daily activities of the registration area to ensure department standards are met.
• Assist Supervisor/Manager in educating registration staff on changes pertinent to their roles.
• Relieve staff members during sick/vacation time when appropriate.
• Secure necessary signatures for treatments and payment of services from legally responsible patients.
• Work closely with nursing and ancillary departments to maintain a teamwork approach.
• Excel in all functions performed by patient representatives in registration areas.
• Collect/request deposits and copays.
• Assume on-call responsibilities to ensure adequate staffing and problem-solving.
• Register all patient types and assist in resolving patient concerns.

Benefits

• Comprehensive medical coverage with low copay options.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans.
• Auto and home insurance.
• Identity theft protection.
• Legal counseling and long-term care coverage.
• Moving assistance and pet insurance.
• Free counseling services for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits and adoption assistance.
• Referral services for child, elder, and pet care.
• Consumer discounts through Abenity.
• Education assistance including tuition and student loan support.
• Colleague recognition program.
• Paid time off and family leave options.
• Employee Health Assistance Fund for free coverage based on income.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 10,001+ employees