Patient Access Team Lead - Hospital

Glencoe Regional Health Services • Glencoe, MN

66d

About The Position

As a working team lead, this position provides leadership to front-line staff in the Clinic Patient Access department in addition to working roles within the assigned team. Primary responsibilities include maintaining thorough knowledge of the tasks and duties within the team, providing positive leadership and support while offering regular feedback and reinforcement. The Team Lead will utilize available resources, tools, and procedures to complete accounts in assigned work queues and will serve as a primary resource for their team while monitoring productivity and accuracy. This position coordinates staff schedules, training, and education, including Excellian training.

Requirements

• High school diploma/GED equivalent.
• 2+ years medical office environment experience required.
• Strong computer skillset essential; proficient in Windows-based computer systems required.
• Excellent communication and customer service skills.
• Ability to work independently and promote a positive, service-oriented team environment.

Nice To Haves

• Medical secretarial/administrative background and degree preferred.
• 1+ year supervisory and/or leadership experience preferred.
• Previous Excellian EMR experience is preferred.

Responsibilities

• Provide leadership to front-line staff in the Clinic Patient Access department.
• Maintain thorough knowledge of tasks and duties within the team.
• Offer regular feedback and reinforcement to team members.
• Utilize resources, tools, and procedures to complete accounts in assigned work queues.
• Monitor productivity and accuracy of team members.
• Coordinate staff schedules, training, and education.

Benefits

• Compensation decisions based on relevant work experience, education, certification, and licensure.
• Employee benefits package available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 101-250 employees